Refund:
- If you receive a product that is damaged in shipping, defective or that is not the product you ordered, please return it to the delivery person and we'll arrange for a replacement. But some conditions apply. Those are:
- Order must be checked in front of the delivery person (Inside Dhaka).
- If you find any defect and you think you need to return the product, inform the “Customer Service Department” as soon as possible along with a picture and return it instantly. (Inside Dhaka)
- If product is damaged it must be informed immediately while receiving and retuned within 3 days from the day the product has been received. (Outside Dhaka)
- Product must be intact, however there can be exception (if the product is damaged).
- Used or Swatched product will not be considered for exchange or refund.
- If the customer chooses or places an order by themselves and want to return/change the product (except damaged products) the request will not be accepted.
- And in case of return for exceptional circumstances, customer must pay the transportation cost.
- If due to color or size exchange, the customer has to pay transportation (return & reshipping) costs for the shipping. If a product faulted dispute is found, the One Step UK authority shall bear the shipping cost for both ways (recovery & reshipping).
Once we receive your returned product, the product will be forwarded to the Product Development and Inspection Department. It will take 1-2 business days to verify the issue and after verification if it is found that the claim is valid, then the product will be exchanged.
If the claim is not valid then One Step UK will not be liable to exchange or return the money.
1. Information We Collect:
We may collect personal information, including but not limited to, your name, email address, shipping address, and payment information when you make a purchase on our website.
2. Use of Information:
We use the information we collect to process orders, provide customer support, and improve our products and services.
We may use your email address to send you updates, promotions, and newsletters. You can opt out of receiving these communications at any time.
3. Protection of Information:
We implement a variety of security measures to protect your personal information. We use encryption to safeguard sensitive data during transmission.
4. Sharing of Information:
We do not sell, trade, or otherwise transfer your personal information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
5. Cookies:
We use cookies to enhance your experience on our website. You can choose to disable cookies through your browser settings.
6. Third-Party Links:
Our website doesn't contain any links to third-party websites. So, we are not responsible for the privacy practices or any content of third-party websites.
7. Consent:
By using our website, you consent to our privacy policy.
8. Changes to Privacy Policy:
We may update our privacy policy from time to time. Any changes will be posted on this page.
